FAQ
Do you ship globally?
Yes, I offer global shipping, delivering your unique designs almost anywhere in the world. Shipping costs will apply, and will be added at checkout.
While most destinations are covered, there are a few countries currently excluded, and express shipping is available for select locations.
Countries I Don’t Currently Ship To:
Antarctica
Belarus
Cabo Verde
Cuba
Iran
Isle of Man
Northern Mariana Islands
Pakistan
Russian Federation
Saint Barthélemy
Sri Lanka
Switzerland
Syrian Arab Republic
Tunisia
Ukraine
British Indian Ocean Territory
French Southern Territories
Pitcairn
Countries Where I Only Offer Express Shipping:
Australia
Bouvet Island
Côte d'Ivoire
Dominica
Fiji
Guernsey
Jersey
Libya
New Caledonia
Niue
Papua New Guinea
Samoa
Sudan
Svalbard and Jan Mayen
Timor-Leste
Tokelau
Tonga
Tuvalu
United States Minor Outlying Islands
Vanuatu
Yemen
How long will it take to get my orders?
Order processing time is 2-3 business days. Please note that processing time is not included in the shipment timeline.
Standard delivery: 3-10 business days within EU countries and 8-10 business days for the rest of the world.
Express delivery: 1-3 business days within EU countries and 3-5 business days for the rest of the world.
Please note that during festive periods, such as Christmas, production is extremely busy, and processing and shipping times may take up to 10 days longer.
Your order is fully tracked. Once your order is placed, you will receive an email with a tracking number. The tracking link will be active within 48 hours after shipment.
Can I return my purchased order?
Unfortunately not. All products are produced on demand, meaning each product is custom-made for the customer based on their individual order.
Due to the personalized nature of the products, customers located in the European Union do not have the right of withdrawal (commonly known as the "right to return") under the EU Consumer Rights Directive (2011/83/EU) when ordering from DaliaBuArtworks.
However, if you have any concerns or issues with your order, please don't hesitate to contact me. I am committed to ensuring your satisfaction and will do my best to address any questions or concerns you may have.
Do you have warranty for your products?
All Cases have 6 months warranty
The warranty covers manufacturing defects that may arise during normal use. These defects include, but are not limited to:
- Fade of print or design
- Defective or faulty materials
- Delamination or peeling of the printed surface
What about custom and import taxes?
If you're within the EU, there are no customs clearance taxes. However, for orders outside the EU, customs and import taxes may apply in your country, and any associated fees will be your responsibility. To avoid delays, please ensure these are handled promptly, as I cannot be held accountable for any delays caused by customs.
Do you have a physical shop?
No, I do not have a physical shop. All of my products are made to order, ensuring each piece is crafted specifically for you. This approach not only allows for more personalized creations but also aligns with my commitment to sustainability. By producing items only as needed, I reduce waste and avoid the unnecessary use of storage space and resources, minimizing environmental impact while offering unique, high-quality designs tailored to each customer.
Any question?
You can contact me through my contact page! I will be happy to assist you.